Refund & Return Policy
Welcome to AthaCare's Refund & Return Policy. Please review the following policy before making any purchases. By using our services, you agree to be bound by these terms.
1. No Refunds or Returns – Protecting Clinical-Grade Standards
To maintain the integrity of our clinically formulated products, AthaCare adheres to a strict "No Refund & No Return" policy, except in cases of damaged or expired products. Our products are designed for use only under expert guidance after a personalized skin analysis.
2. When Refunds or Replacements Are Allowed
Refunds or replacements may only be considered under the following conditions:
- A. Damaged Products: Report within 48 hours with photos/videos.
- B. Expired Products: Report within 48 hours with evidence of expiry date.
- C. Incorrect Product Sent: Report within 48 hours for verification and exchange.
3. Cases That Do Not Qualify for Refunds or Returns
We do not accept returns or refunds under the following conditions:
- Change of mind after purchase
- Dislike of texture, fragrance, or personal preference
- Skin reaction due to not following patch test procedure
- Opened, used, or partially used products
- Product not suiting personal skin type
- Delayed reaction to active ingredients
- Refusal to follow expert guidance before use
4. Customer Awareness & Agreement Before Purchase
Before completing your purchase, you must acknowledge that you have read and agreed to AthaCare's Refund & Return Policy. A checkbox will appear at checkout, confirming this agreement.
5. Storage & Handling Advisory
To ensure product efficacy, store items in a cool, dry place, away from direct sunlight. Any damage due to improper storage is not eligible for refund or replacement.
6. Dispute Resolution & Escalation
If you are not satisfied with our decision, please escalate your case via email to quality@athacare.com. Our team will review and respond within 7 business days.
7. Bulk & Affiliate Orders Policy
Bulk or wholesale orders are final and not eligible for refunds or replacements except in cases of shipping damage or incorrect products. For bulk inquiries, please contact partners@athacare.com.
8. Contact Us for Assistance
If you need any assistance, please contact us:
- Email: support@athacare.com